Careers
See below for available positions. We'd love to meet you.
Belden House & Mews builds on the legacy of honest, thoughtful, anticipatory hospitality setforth at our sister property Troutbeck. Belden House offers in the in-town experience, as Litchfield's first full-service high street hotel in over a century. The standards of service are cosmopolitan and world class, to meet the expectations set forth by the gorgeously designed and appointed property.
Who We Are
We value our staff, our guests, our community, and are committed to preserving the environment we inhabit. Our culture is all about collaboration, dedication, and best-in-class customer service. Details matter at Belden. We love what we do and we love to roll up our sleeves to help each other in any department, in any way.
Belden House is currently hiring for all positions!
If you're interested in joining our team at Belden, please send us your résumé with a note.
Wellness
Main Duties
- The Wellness Supervisor is responsible for the general oversight of Wellness Locations in coordination and support of the Director of Rooms. This includes:
- Training lead on new hires, including owning the documentation of training and the development and maintenance of SOPs with approval of the Director of Rooms.
- Primary point of contact for guest issues, service cancellations, and deescalating complaints.
- Assisting with corrective actions as needed but with direct oversight of the Director of Rooms.
- Ensuring checklist of daily duties are completed accurately for each shift.
- Ensuring proper cash handling and payment procedures are followed for each shift, and all billing is completed accurately and timely.
- Reviewing guest information in Book4Time daily to ensure accuracy for guest reservation information and billing.
- Ownership of the Wellness email inbox, assigning tasks amongst staff, and replying appropriately to guest emails.
- Oversee and execute monthly inventory of all operational items to ensure proper stock for efficient service of guests.
- Maintain organization and cleanliness of the Wellness Locations on daily basis.
Requirements
- 4 years of experience as a reception or front desk agent in hospitality is preferred. 2 years with expanding responsibilities in a service centered position in hospitality required.
- Training Experience is required; 2 years of training experience is preferred.
- 2 years of direct supervisory experience is preferred.
- Experience with the maintenance and development of SOPs, training materials, and ensuring they are being followed by staff is required. 2 years of progressive experience is preferred. Will train for the right candidate.
- Proficient with Microsoft Office, especially Excel and capable of building formulations and formatting spreadsheets is preferred.
- Previous experience with Book4Time is preferred, but not required.
- Excellent verbal communication skills both in-person and on the phone with anyone and everyone. The ability to provide service through productive professional dialogue.
- Excellent written communication skills. You must be able to professionally, grammatically correct, and politely draft and engage in e-mail communications with anyone.
- The ability to remain calm under pressure. You must always interact with all guests in a polite and respectful fashion. If any difficulties arise you handle yourself with grace and composure.
- You must be able to move independently around the grounds, including on gravel paths.
- Must be able to stand and/or sit for extended periods.
Guest Rooms & Front Desk
Main Duties
- Solicit new and existing accounts to meet/exceed business revenue goals through telephone prospecting, outside sales calls, and written communication
- Attain transient revenue goals and drive revenue maximization for Troutbeck and future properties
- Handle booking details, pertinent aspects of solicitations and closing completed documentation, and coordinate with various departments as needed
- Communicate both verbally and in writing to provide clear direction to all departments to ensure a high quality of service is given to current and new guests
- Build and maintain relationships with accounts, specifically travel agents, peers, and guests
- Develop strategic business relationships with industry partners and other potential guests
- Attend and contribute to sales meetings – preparation of 515 for weekly sales
- Perform all job-related duties as assigned
- The Director of Rooms Sales must maintain frequent communication with the MD and other key managers.
- Management and oversight of digital platforms that sell Troutbeck – keeping website, booking engine and other sites such as American Express, Mr/Mrs Smith, etc. up to date.
- All other duties as assigned.
Requirements
- Knowledge of market trends, competition, and key guests of the properties
- Ability to self-motivate and work independently
- Ability to prioritize, organize, and execute, while maintaining flexibility and dealing with consistent changes
- Maintain professionalism when dealing with guests
Main Duties
- The Receptionist is responsible for greeting and assisting all guests they encounter in a pleasant and efficient manner. Duties include but are not limited to.
- Answering all incoming phone calls for the property.
- Processing All Check ins and Check outs for the property.
- Assisting guests with any concierge requests that come up.
- Following checklist of daily duties, depending on the shift being worked
- Concierge services, such as making reservations for rooms or dining in absence of reservationist.
- Reviewing guest information in Opera daily to ensure accuracy for guest reservation information and billing.
- Learn and be proficient in The Hotel PMS (Opera.)
- Ownership of the front desk email inbox and replying appropriately to guest emails.
- Provide tours of the main buildings and surrounding grounds to guests upon arrival making them familiar with the facilities and offerings on property
- Processing billing and payments for all guests in an accurate and efficient manner.
- Assist guests in any pre arrival planning via emails and/or phone calls.
- Follow proper cash handling and payment procedures,
- Implement and execute monthly inventory of all operational items to ensure proper stock for efficient service of guests.
- Maintain organization and cleanliness of The Front Desk on daily basis.
- All other duties as assigned.
Requirements
- 2 years of experience at a front desk or work in the service industry is preferred. We will train for the right individual!
- Previous experience with Opera is preferred, but not required.
- Excellent verbal communication skills both in-person and on the phone, with anyone and everyone. The ability to provide service through productive T professional dialogue.
- Excellent written communication skills. You must be able to professionally, grammatically correct, and politely draft and engage in e-mail communications with anyone.
- The ability to remain calm under pressure. You must always interact with all guests in a polite and respectful fashion. If any difficulties arise you handle yourself with grace and composure.
- You must be able to move independently around the grounds, including on gravel paths.
- Must be able to stand for extended periods.
Main Duties
- Greet and welcome guests upon arrival.
- The Butler will be paged by the FDA to meet each guest on arrival at the Front Desk, will introduce themselves to the guest and will escort arriving guests to their room. The butler will show the guest how to use in room technology from phones to TVs and how to summon the butler during the guest stay. Review mini bar and bathrooms, and hours of Butler coverage. The butler will inform the guest of complimentary Coffee and Tea service as part of butler service.
- Provide personalized assistance and ensure guest preferences are met.
- The Butler will offer to unpack guest suitcases and is available to pack guest suitcases on departure.
- The guest suitcase should be placed on a rack beside the bed. The bed is used as a surface to sort the guest clothes.
- Take everything out of the suitcase and lay it out. This helps you see what the guest has brought with them and makes it easier to put things away.
- Group similar items together. For example, keep clothes in one pile, toiletries in another, and so on.
- Set aside any dirty clothes and confirm with the guest if he would like these cleaned/dry cleaned during their stay
- Hang up or fold clothes and place them in the closet or drawers.
- Suits, shirts, blouses, dresses, skirts and pants should be on appropriate hangers and hung in the closet. Sweaters and tee shirts should be folded and placed in drawers as should underwear.
- Review with the guest if they have any items that need special care and address accordingly.
- Place toiletries/toiletry bags in the bathroom, separating ladies and gents’ toiletries as necessary.
- Put accessories, such as belts and scarves in drawers also.
- Jewelry: Special mention should be made of jewelry. When the guest accepts unpacking services. They should be asked if there are any valuables or jewelry in their suitcases that they would like to personally handle. Recommend that any such items are stored in the in-room safes or at the front desk safe.
- Ensure you haven’t left anything in hidden compartments or pockets of the suitcase.
- Fold or store the suitcase and any travel-related items in the closet
- Handle special requests, such as arranging transportation, booking reservations, or securing tickets for events.
- Offer tailored recommendations for dining, entertainment, and local attractions.
- Coordinate special celebrations, such as anniversaries or birthdays, ensuring all details are arranged.
- The butler is responsible for inspecting all arriving rooms to ensure that every room is perfectly clean and maintained, ensuring a faultless guest experience.
- The butler will review the arrivals report and will work with the Executive Housekeeper to ensure that the rooms are inspected and maintained to standard.
- Any imperfection is addressed prior to guest check in.
- All rooms will have fresh bud vases in the bathroom.
- All suites will have fresh flowers in the living room.
Requirements
- High school diploma or equivalent; additional hospitality-related education or certifications are a plus.
- Proven experience as a butler or in a similar high-end customer service role.
- Exceptional communication and interpersonal skills.
- Ability to handle multiple tasks and work under pressure with a high degree of professionalism.
- Strong problem-solving skills and attention to detail.
- Fluency in a second language is preferred; proficiency in additional languages is advantageous.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Ability to stand and walk for extended periods.
- Ability to lift and carry items up to 50 lbs.
- Ability to perform tasks that require physical strength and stamina.
- Work in a fast-paced, high-stress environment.
- Interaction with a diverse range of guests and staff.
- Adherence to strict confidentiality and professional conduct.
Main Duties
- Greet guests warmly and provide exceptional customer service.
- Assist with checking guests in and out of their accommodations.
- Answer guest inquiries and provide information about hotel amenities.
- Address guest complaints and resolve issues in a timely manner.
- Maintain a clean and organized lobby area.
- Contribute to a positive work environment by working collaboratively with other staff members.
- Follow company procedures for safety, security, and guest privacy.
- Upsell hotel amenities and services to guests to increase revenue.
- Monitor guest satisfaction and feedback to ensure a high level of guest experience.
- All other duties as assigned.
Requirements
- 2 years’ experience in customer service is preferred, though not necessary.
- Great communication skills, a positive attitude, and the ability to multitask.
Main Duties
- Coordinate traffic flow in valet lanes and hospital porte-cochere
- Maintain the front driveway congestion-free through traffic control, monitoring illegal parking, and immediately store vehicles.
- Greet all guests; inquire about destination; give directions
- Inform guests of valet and self-park options, relevant services, hours of operation, and after-hours key retrieval.
- Assist employee and transport drop-off and pick-up of the proper area for loading/unloading and direct deliveries to appropriate area.
- Organize “next car parked” and distribute keys to valet team.
- Predict and communicate traffic flow peaks and lot issues
- Identify and arrange for extra support for extended wait times.
- Operate, park and retrieve all vehicles in a safe manner by obeying all traffic laws, Facility policies, and applicable pedestrian regulations.
- Ensure each guest receives outstanding service by providing a friendly environment, which includes greeting and thanking everyone.
- Assist each guest with car doors, wheelchairs/strollers and belongings.
- Keep work area clean of debris.
- All other duties as assigned.
Requirements
- Must be 25 years of age.
- Able to act independently and make accurate decisions with exceptional focus on attention to detail.
- Ability to control flows of traffic and valet lanes.
- High degree of attention required preventing injury to others and damaging to vehicles when operating vehicles to and from location.
- Ability to demonstrate exceptional service and interpersonal skills that are interpreted as positive and customer service oriented.
- Ability to calculate and balance numbers rapidly and accurately.
- Understand and respond appropriately to basic customer and employee inquiries.
- Ability to analyze and solve problems,
- Must maintain confidentiality of patients, visitors, staff and guests.
- Ability to operate equipment in assigned area.
- Ability to calculate and balance numbers rapidly and accurately.
- Ability to analyze and solve problems.
Culinary Careers — Front of House / Service
Main Duties
- This role will lead and own the execution of our Front Of House in conjunction with the overall F&B management team; including setup, service, and breakdown, as well as all reporting associated including but not limited to inventory, goods needed (alcoholic, non-alcoholic, dry and paper), and product 86 amongst others.
- Oversight of our à la carte dining, in-room dining, and assistance with banquet or events may be required. We are collaborative above all else, and you may be asked to assist other departments in time of need as well.
- The RM will own the financial goals and budget for the department and strive to optimize the P&L for the front of house.
- All managers become knowledge experts of our property, all departments and their offerings as well as special programming and the surrounding area. They must also ensure the same knowledge level is maintained for every member of their team.
- You will own the restaurant staff schedule including set up, execution, and break down while keeping within labor budgets and guidelines.
- It is essential that every space is set back to its original state at the end of every shift. All items are cleaned and returned to their proper place. The RM must coordinate future movements in setup efficiently while protecting the normal ambiance of the property.
- All other duties as assigned.
Requirements
- 4 years of experience as a Restaurant Manager in a fine dining and/or hotel restaurant or a similar setting is preferred. A minimum of 1 year as a Restaurant Manager in a fine dining establishment is required with a track record of success.
- As a hotel restaurant which also offers in-room dining schedule flexibility is a must. We offer Breakfast, lunch, dinner and support event programs 365 days a year.
- You must have a current Servesafe certification as a Food Handlers Manager and Alcohol Safety (or equivalent).
- A minimum of 2 years’ experience overseeing scheduling and timecards is required. Experience with Paychex is preferred but not required.
- A strong understanding of wine is preferred though training will be provided as well.
- Experience with Micros, Tripleseat, Opera, and Resy are preferred but not required.
- CPR and First Aid certification is preferred, or you must pass the test once employed.
- You must have the ability to stand for long periods of time and to move around the grounds independently, which includes carrying trays on gravel paths.
- You must be able to regularly lift and move 40-50 pounds.
- All Staff must pass internal Fire Safety training.
Main Duties
- Interact with guests, take orders, and serve in a fine dining establishment with an emphasis on exquisite customer service. Includes age verification according to NYS law.
- Guide guests through the dining experience with thoughtfulness, professionalism, and passion.
- Attends ongoing training and daily update meetings to ensure knowledge of menu changes and offering each day.
- Restock and replenish inventory and supplies.
- All other duties as assigned.
Requirements
- Must be 18 years of age.
- 3 years as a server in a fine dining establishment is preferred, 1 year in a fast-paced customer service centric environment is required.
- A passion for food, beverage, and service. We will teach you the rest.
- Computer literacy, Micros knowledge preferred but not required.
- You must be able to move independently around the grounds, including on gravel paths.
- You must be able to lift items up to 50 lbs as needed.
- Must be able to stand for extended periods.
Main Duties
- Welcoming patrons, escorting them to their tables, and providing them with menus.
- Serving complimentary snacks to patrons once they are seated.
- Wrapping utensils in napkins accordingly.
- Clearing dirty plates, utensils, and glassware from tables as required.
- Carrying dirty tableware to the kitchen area.
- Preparing tables for arriving patrons by wiping up spills, clearing away crumbs, replacing soiled linen, and setting up tableware, napkins, and condiments.
- Delivering food to tables when Servers are busy.
- Responding to patrons' requests and informing management of any complaints.
- Arranging tables and chairs to accommodate larger groups of patrons.
- Ensuring that the server station is adequately stocked with necessary restaurant supplies.
Requirements
- High school diploma or GED.
- TIPS Certification or the ability to acquire certification within 30 days.
- Proven experience working in the restaurant industry.
- Sound knowledge of proper food handling procedures.
- The ability to work as part of a team.
- The ability to work in a fast-paced environment.
- The ability to stand for extended periods.
- Excellent organizational skills.
- Effective communication skills.
- Exceptional customer service skills.
Main Duties
- Prepare alcoholic and non-alcoholic beverages for bar, restaurant, and pool patrons.
- Interact with guests, take orders, and serve in a fine dining establishment with an emphasis on exquisite customer service. Includes age verification according to CT law.
- You will plan and present the bar menu.
- A beverage knowledge expert who can work with servers and guests on making changes, or recommendations on drinks to meet customer requests.
- You will educate and coach servers on beverages to ensure the highest level in service to our guests.
- Restock and replenish bar inventory and supplies.
- Ad-hoc support for special projects may be assigned.
Requirements
- 3 years as a Bartender in a fine dining establishment is preferred, 1 year in a fast-paced customer service centric environment is required.
- Computer literacy, Micros knowledge preferred but not required.
- Proven success in mixing, garnishing, and serving drinks.
- You must be able to move independently around the grounds, including on gravel paths.
- You must be able to lift items up to 50 lbs as needed.
- Must be able to stand for extended periods.
Culinary Careers — Back of House / Kitchen
Main Duties
- Assist the Head Baker in the daily creation of pastries, both sweet and savory; cookies; amenities; cakes; desserts, and other products as determined by the bakery leads.
- Work independently in all tasks when one or the other bakery leads is off, including plating desserts for service.
Requirements
- Have at least 1 year experience at a similar position, preferably in a high-volume environment.
- Be proficient in the care of pastry and baking, and have a passion for this area in particular.
- Have an innate sense of hospitality and a passion for providing an exceptional product to our guests.
- Be able to communicate clearly, carefully, and respectfully with any and all staff.
- Be reliable, punctual and committed to being a part of the team.
Main Duties
- An experienced dinner line cook in a high-volume kitchen that focuses on fine dining or elevated cuisine preparation. Cut and presentation matter!
- A food expert who loves making thoughtful and delicious meals.
- Dining Room as well event support in a 3 meal a day Estate Hotel.
- All other duties as assigned.
Requirements
- Have at least 1 year experience at a similar position, preferably in a fine-dining, high paced environment. 3 or more years is preferred.
- A degree in Cuisine or culinary arts is preferred.
- Experience with Roast, as well as Garde Manger, and plating is preferred.
- Be able to communicate clearly, carefully, and respectfully with all staff.
- Be reliable, punctual and committed to being a part of the team.
- You must have flexible availability to work.
- You must be able to move independently around the grounds, including on gravel paths.
- You must be able to lift items up to 50 lbs. as needed.
Main Duties
- Ownership of a high-volume dish area, scraping, sorting, cleaning, and re-stocking.
- General cleaning in the kitchen and ownership of cleanliness and stock of the staff break room.
- Food prep and assisting Cooks/Chefs as needed.
- Ad-hoc support for special projects may be assigned.
- All other duties as assigned.
Requirements
- Have at least 1 year experience at a similar position, preferably in a high-level, high paced environment. 3+ years is preferred with prior food prep experience.
- Be able to manage the dish area - be organized, work fast, work smart, and be proactive in your approach to things.
- Be able to communicate clearly, carefully, and respectfully with all staff.
- Be reliable, punctual and committed to being a part of the team.
- You must have flexible availability to work.
- You must be able to move independently around the grounds, including on gravel paths.
- You must be able to lift items up to 50 lbs. and move them repeatedly.
Housekeeping & Maintenance
Main Duties
- General maintenance of the property, buildings, and furnishings. This includes but is not limited to painting, cleaning, landscaping, repairs, fixture installation, tending fireplaces/fire pits, assembling items, and working with plumbing/electricity/small engines.
- Best-in-class customer service is essential in this role, responding to guests’ requests in real-time politely and professionally.
- In real time reports to management on any observed issues or unusual activities observed during the course of your work.
- All other duties as assigned.
Requirements
- Two years of general maintenance or custodial/janitorial experience is required at a minimum.
- Experience as a painter is preferred but will train the right candidate.
- Experience with small engines is preferred but will train the right candidate.
- You must be fully flexible between the hours of 7a – 10pm daily, including weekends and holidays. We aim for consistent schedules, but this is a small team that must cover each other, and the property must have maintenance coverage 365 days a year.
- You must be able to work independently, following multi-step instructions as well as communicate as an active team member.
- You must be able to move independently around the grounds, including on gravel paths.
- Must have a driver’s license and be capable of driving tractors, golf carts and similar vehicles around the property.
- You must be able to stretch up, bend repeatedly, and to lift items a minimum of 50 lbs repeatedly.
Main Duties
- Both light and deep room cleaning as requested including but not limited to; beds, laundry, trash removal, bathroom sanitization, removal of dishes, dusting, polishing, tracking usage and replacing amenities (soaps, tissues, napkins, glasses, pens etc…) in accordance with established Troutbeck standards.
- All work is performed at Troutbeck with special attention to detail and precise placement of items. The position requires someone with an ability to remember placement of décor, and a good eye to note things like dust, small stains, or items that were moved.
- Refreshers and Turndown service are performed daily.
- Cleaning of all common areas across the property as requested.
- Best-in-class customer service is essential in this role, responding to guests’ requests in real-time politely and professionally.
- In real time, reports to management on any observed issues or unusual activities observed during your work.
- All other duties as assigned.
Requirements
- Cleaning experience is preferred but not required. We provide paid training for all, even those new to housekeeping but with a passion for cleanliness.
- You must be able to clean both high furnishing molding and shelves/beams as well as under furnishing with a full range, including kneeling repeatedly daily.
- You must have flexible availability to work.
- You must be able to move independently around the grounds, including on gravel paths.
- You must be able to lift items up to 50 lbs. as needed.